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Customer service

Fast, reliable and professional customer service is extremely important to us here at Ecosto and that is why we want to offer you several ways to contact us at your best convenience.

With any questions or concerns related to our online store as well as product enquiries, the easiest way to contact us is by email at info@ecosto.net. We strive to answer your message within the same day during weekdays and Saturdays. Messages sent to us during Saturday evening or on a Sunday will be replied to as soon as possible on the following Monday. In case you are messaging us about a previous purchase or an existing order, we kindly request you to include your customer number and order number in the message.

You can also contact us through Facebook at www.facebook.com/ecosto. We try to answer all Facebook messages within the same timeframe as our info mail.

We provide phone service from 10 am to 6 pm during weekdays and from 10 am to 3 pm on Saturdays. Our contact number is 0207280776 and the price of a phone call is 8,21 cents + 6,9 cents a minute on a landline or 14,9 cents a minute from a mobile phone. Our professional customer service personnel are always happy to help you with your questions.